Financial Arrangements/Billing
When you are hospitalized, you will be asked a number of questions about how you will pay your bill. By asking questions and working closely with patients, we have saved hundreds of patients thousands of dollars. We appreciate your working with us on getting your bill paid. There are two main reasons for asking so many questions:

• Providing high quality healthcare is expensive. The way to keep charges as low as possible is for all patients to maintain an active role in ensuring their hospital bills get paid.
• Because hospitalization is so expensive, it is important to use every possible means of help available to you. By asking questions about your insurance, we help you determine whether it will cover your procedure and if you have followed all the insurance company’s rules for getting your bills paid, including compliance with pre-certification requirements.

In some cases, patients may be eligible for financial assistance with their medical bills and not be aware of this potential benefit. If you do not have insurance, we may ask you many questions to find out if you qualify for one of the programs available. These questions might be about your savings, what property you own, whether you are married, and how many children you have to support. If you are eligible for medical assistance, we will serve as your advocate and do all that we can to get you qualified. If you have insurance, Medicare or Medicaid, we may still need to ask questions. In addition, if you have been in an accident, we may ask if the other driver might have been at fault and who should be the one to pay for your hospitalization. We will also verify your demographic information to ensure accuracy for your bill and your medical record.

Our patient counselors can help you sort out the necessary insurance and financial information relating to your hospital bill. If you have questions or concerns regarding your bill, please let our patient counselors be of assistance. To speak with a patient counselor, please call 828-766-1725.