Your Accommodations
Because our nursing units are specialized, your room assignment will be based upon your admitting diagnosis and the bed availability on the day of your admission. The staff on your unit is uniquely prepared to take care of your medical needs.

Your Room
All of our patient rooms are private rooms. This ensures no disturbances or unwanted visitors, and maintains the confidentiality of each patient. If you have any questions, or need assistance with accommodations, please ask your nurse.

Your Bed
Our hospital beds are electronically operated, and your nurse will show you how to work your bed properly. Your bed is probably higher and narrower than your bed at home. Bedside rails are for your protection. They may be raised at night or during the day if you’re resting, recovering from surgery, or taking certain medications that may make you at risk for falls.

Calling Your Nurse
Your nurse will show you the call button and how to use it. Please call for help when you need it, especially if you feel your condition has changed. When you call, please mention what you need. This will help us send the right person to you as quickly as possible.

During the Night
Strange surroundings and sleeping medications may create a hazard if you get out of bed. If you feel you need assistance during the night, please use your call button.

Leaving Your Room
You may feel well enough to walk around during your recovery, and your doctor may recommend it. If so, we would prefer that you stay on your nursing unit. If you do leave, please tell your nurse first.

Television
Color television sets with remote controls are provided in each patient room. A wide variety of popular cable channels is available.

Telephones
Telephones are provided in each patient room. Courtesy phones are also located in waiting areas throughout the hospital: Ground Floor lobby, Emergency Department waiting area, Outpatient/Surgical waiting area, First Floor Solarium, CCU waiting area, Second Floor Solarium.

Local calls are free. Dial 9 to get an outside line, and then dial the number you wish to call. For calls to Burnsville or Asheville, dial 8. For long distance or credit card calls, dial 0 for the operator’s assistance. The operator will be glad to help you place your call.

Let your family and friends know that the hospital has a toll-free number: 1-877-777-8230.

Rest and Privacy
Your hospital stay is likely to be short and very busy. You need as much rest as possible between tests and procedures. If you feel you are having too many visitors and telephone calls, a nurse can place a "Do Not Disturb" sign on your door and temporarily block incoming calls.

Mail and Flowers
Each day, mail and flowers addressed to you will be brought to your room. Mail received after your discharge will be forwarded to your home address.

Tobacco Use
As a hospital, we promote wellness and are committed to providing the cleanest, healthiest environment possible for our patients, visitors and staff. As a result, tobacco use of any kind is not permitted anywhere on the hospital campus.